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​We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Telephone number

• Mailing address

• Date of birth

• Emergency contact information

• Appointment details

• Service requests

• Payment-related information

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When you become a client, we may collect personal health information necessary to provide safe and appropriate nursing care, including:

• Health history

• Current medications

• Allergies

• Laboratory requisitions

• Assessment findings

• Care plans

• Information provided by healthcare providers involved in your care

Personal health information is collected only when necessary to provide services and meet professional obligations.

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When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referring website

This information helps us improve website functionality and user experience.

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We may use your information to:

• Respond to inquiries and service requests

• Schedule and manage appointments

• Provide nursing services

• Communicate regarding appointments or follow-up care

• Process payments

• Maintain client records

• Meet legal, regulatory, and professional obligations

• Improve our website and services

• Protect the safety of clients and staff

We will only collect, use, and disclose information for purposes that a reasonable person would consider appropriate in the circumstances.

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By providing personal information through our website or by engaging our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal, professional, or contractual obligations. Withdrawal of consent may affect our ability to provide certain services.

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We do not sell, rent, or trade your personal information.

Information may be disclosed:

• With your consent

• To healthcare providers involved in your care

• To laboratories for specimen processing

• To pharmacies involved in medication management

• When required by law

• To comply with professional or regulatory obligations

• In emergency situations where disclosure is necessary to reduce a serious risk of harm

Only the minimum necessary information will be disclosed whenever possible.

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Our website may use third-party services to facilitate:

• Website hosting

• Appointment booking

• Payment processing

• Website analytics

• Email communications

These providers may have access to limited information necessary to perform their services and are expected to maintain appropriate privacy and security safeguards.

Please note that third-party websites linked from our website operate under their own privacy policies.

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Our website may use cookies and similar technologies to:

• Improve website functionality

• Understand visitor behaviour

• Analyze website performance

• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

 

We take reasonable administrative, technical, and physical measures to protect personal and health information against:

• Loss

• Theft

• Unauthorized access

• Unauthorized disclosure

• Unauthorized copying, use, or modification

While we strive to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

Client records and personal health information are retained in accordance with:

• PHIPA requirements

• Professional standards established by the College of Nurses of Ontario

• Applicable legal obligations

Information is securely destroyed when retention is no longer required.

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You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Withdraw consent where applicable

• Ask questions about our privacy practices

• File a privacy complaint regarding the handling of your information

Requests may be made using the contact information below.

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Our services are not intended to collect information directly from children without the involvement of a parent, guardian, or authorized decision-maker, except where permitted by applicable law.

 

 

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.