Data Privacy
No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.
If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at nurse@vampirenurse.ca
Electronic Communication Terms and Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Vampire Nurse Inc. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at nurse@vampirenurse.ca. You can opt out at any time by replying STOP
Cancellations , Rescheduling, and No-show
Cancellation Policy – Vampire Nurse on Wheels
At Vampire Nurse on Wheels, we value your time and ours. To ensure fairness and the best possible service for all clients, the following cancellation policy applies:
Deposit Requirement
Cancellation & Rescheduling
We require a minimum of 24 hours’ notice to cancel or reschedule your appointment without penalty.
Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment will result in forfeiture of the $50 deposit.
No-Shows
If you, or the individual you are booking the appointment for, are not present or available during the scheduled appointment time and no prior notice has been provided, the $50 deposit will not be refunded.
Refunds
Deposits are non-refundable for late cancellations or no-shows.
If appropriate notice is given (24+ hours), your deposit may be applied to a rescheduled appointment or refunded upon request.
By booking an appointment with Vampire Nurse on Wheels, you acknowledge and agree to this cancellation policy.
For deposit invoice:
Cancellation Policy: A $50 deposit is required at booking. Deposits are non-refundable if you (or the individual you are booking for) cancel with less than 24 hours’ notice or are not present/available at the scheduled appointment time.
Compliance with PHIPA
At Vampire Nurse on Wheels, we are committed to protecting your personal health information in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA).
Collection of Information
We collect only the personal health information necessary to provide safe and effective nursing services.
This may include information such as your name, date of birth, health card number, contact information, health history, requisitions from your physician/nurse practitioner, and details related to your care.
Use and Disclosure of Information
Your information will only be used to provide nursing services, communicate with your healthcare providers as necessary, and ensure safe continuity of care.
We will not share your information with anyone without your consent, except where required or permitted by law (e.g., in cases of mandatory public health reporting).
Storage and Security
Personal health information is securely stored, whether in paper or electronic form, with safeguards to prevent unauthorized access, loss, or theft.
Access to your information is limited to authorized staff directly involved in your care.
Client Rights
You have the right to access your personal health records, request corrections, and be informed about how your information is being used.
You may withdraw consent for the use or disclosure of your information, subject to legal and professional obligations.
Retention and Disposal
Accountability
Vampire Nurse on Wheels has a designated Privacy Officer responsible for ensuring compliance with PHIPA.
If you have questions or concerns about how your information is handled, you may contact us directly.
Privacy & Safety
At Vampire Nurse on Wheels, your privacy and safety are our top priorities.
Privacy (PHIPA): We follow Ontario’s Personal Health Information Protection Act (PHIPA) to keep your personal health information safe, secure, and confidential. Your information is only used to provide nursing services and is never shared without your consent, unless required by law.
Duty to Report: As registered nurses, we are legally required to report certain concerns to protect you and the community. This includes situations such as suspected child abuse or neglect, abuse of vulnerable adults, unsafe healthcare practices, or other risks to safety. Reports are made only when required by law and limited to the necessary information.
By working with us, you can trust that your health information is protected, and your safety is always a priority.
Safety and Emergency Response
1. Nurse Responsibility
Registered Nurses are trained to assess client health and safety.
If, during a visit, the nurse determines that a client’s condition is life-threatening or poses an immediate risk to health or safety, the nurse is obligated to act in the client’s best interest.
2. Calling Emergency Services
If a nurse is concerned that a client requires urgent medical attention, 911 or local emergency services will be contacted immediately.
This may include, but is not limited to, concerns such as:
Chest pain or suspected heart attack
Difficulty breathing or severe respiratory distress
Loss of consciousness
Signs of stroke
Severe bleeding or injury
Any other sudden change in condition that requires emergency intervention
3. Client/Guardian Notification
Whenever possible, the nurse will explain the situation to the client (or their parent/guardian) before contacting emergency services.
If the client is unable to communicate or provide consent due to their condition, emergency services will be called immediately in order to protect the client’s health and safety.
4. Continuity of Care
The nurse will provide relevant health information to emergency responders to support safe and effective care.
Following the event, the nurse will document the incident and notify the client’s healthcare provider (e.g., physician, nurse practitioner) as appropriate.
5. Client Acknowledgement
Legal and Professional Obligation
Nurses have a legal and ethical obligation to report situations that may place clients or the public at risk of harm. This duty applies regardless of client consent and may override privacy and confidentiality when safety is at stake.
Circumstances Requiring a Report:
A report will be made to the appropriate authority in the following circumstances, including but not limited to:
Child Protection: If there are reasonable grounds to suspect that a child is at risk of abuse or neglect, a report will be made to Family and Children’s Services, as required by the Child, Youth and Family Services Act (CYFSA).
Abuse of Vulnerable Adults: Concerns regarding abuse, neglect, or unsafe care of a client in a long-term care home or retirement home will be reported under the Long-Term Care Homes Act or Retirement Homes Act.
Unsafe Healthcare Providers: If another healthcare provider is believed to be practicing unsafely, is incompetent, or is impaired, a report may be made to their regulatory body (e.g., CNO, CPSO).
Other Legal Requirements: Reports may also be made in cases of certain communicable diseases, fitness to drive concerns, or other mandatory reporting requirements under Ontario law.
How Reports Are Made:
Reports will be made in good faith to the appropriate agency, regulatory college, or authority. Information disclosed will be limited to what is necessary to meet the legal obligation.
Client Communication
Wherever possible and appropriate, clients will be informed if a report is being made. However, in urgent or legally mandated situations, reports may need to be made without prior client notification.
Accountability
All staff and nurses working with Vampire Nurse on Wheels are expected to understand and uphold the duty to report requirements. Failure to comply with these obligations may result in professional and legal consequences.
Specimen Collection & Transportation
Following are the procedures for the collection, labeling, storage, and transportation of specimens (blood, urine, swabs, or other approved samples) to ensure specimen integrity, client safety, and compliance with laboratory protocols.
1. Collection of Specimens
Specimens will only be collected with a valid requisition from a licensed physician or nurse practitioner.
All specimens will be collected by a Registered Nurse using appropriate infection prevention and control (IPAC) practices.
Proper equipment and supplies (needles, vacutainers, sterile containers, swabs, etc.) will be used as per laboratory specifications.
Clients will be informed of the procedure, and verbal consent will be obtained prior to collection.
2. Labeling & Documentation
All specimens will be labeled immediately at the point of collection, in the presence of the client.
Labels must include: client’s full name, date of birth, date/time of collection, and nurse’s initials.
Requisitions will be reviewed for accuracy and completeness and securely attached to each specimen as required.
Documentation of collection will be recorded in client records, including date, time, type of specimen, and any concerns.
3. Storage & Transport
Specimens will be placed in appropriate laboratory-approved transport containers (biohazard bags with separate compartments for requisitions).
Specimens will be stored under conditions specified by the laboratory (e.g., room temperature, refrigeration, protection from light) until transport.
Specimens will be transported to the designated laboratory drop-off site as soon as possible, within laboratory-accepted timeframes.
Chain of custody and transport logs will be maintained for accountability.
4. Safety Precautions
Standard precautions and appropriate PPE (gloves, masks, etc.) will be used during collection and handling.
Sharps will be disposed of immediately in approved sharps containers.
Any specimen spills or accidents will be managed according to infection control procedures and documented.
5. Client Notification
Clients will be informed of expected laboratory processing times and how results will be communicated (by their ordering healthcare provider).
Any issues with specimen collection, labeling, or transport will be communicated promptly to the client and/or ordering provider.
6. Compliance
All practices will comply with the College of Nurses of Ontario (CNO) standards, Ontario Ministry of Health guidelines, and requirements of the contracted laboratory (e.g., LifeLabs, Dynacare).
Nurses are responsible for maintaining competency in specimen collection and handling procedures.
Specimen Collection & Transport (Summary):At Vampire Nurse on Wheels, all specimens (blood, urine, swabs) are collected by Registered Nurses following strict infection control practices. Each specimen is labeled in your presence, stored under proper conditions, and transported promptly to the laboratory for processing. We work in compliance with Ontario health regulations and laboratory standards to ensure your results are safe, accurate, and reliable.